Comments on: Never Forget The Concept Of Lifetime Value http://www.buildandbalance.com/2010/05/never-forget-the-concept-of-lifetime-value/ Enabling essential skills and strategies for small business success. Sun, 29 Jan 2012 14:29:41 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Michael_N http://www.buildandbalance.com/2010/05/never-forget-the-concept-of-lifetime-value/comment-page-1/#comment-47 Michael_N Wed, 07 Jul 2010 10:36:53 +0000 http://www.buildandbalance.com/?p=225#comment-47 I am updating my post here in regards to OfficeDepot. I have gone back to them three times now since this post and they've done a marvelous job each time. I am a happy customer once again. Sometimes a store and its team deserves another chance. I am updating my post here in regards to OfficeDepot. I have gone back to them three times now since this post and they've done a marvelous job each time. I am a happy customer once again. Sometimes a store and its team deserves another chance.

]]> By: Michael_N http://www.buildandbalance.com/2010/05/never-forget-the-concept-of-lifetime-value/comment-page-1/#comment-27 Michael_N Wed, 19 May 2010 09:27:50 +0000 http://www.buildandbalance.com/?p=225#comment-27 Raja, You're so right. They have very little at stake. If I never go back they could probably care less. That's why we can only take satisfaction in knowing ourselves that we're patronizing stores where the employees really think like owners. When they adopt that mindset everything changes. Thanks for your comments. Raja, You're so right. They have very little at stake. If I never go back they could probably care less. That's why we can only take satisfaction in knowing ourselves that we're patronizing stores where the employees really think like owners. When they adopt that mindset everything changes. Thanks for your comments.

]]> By: Michael_N http://www.buildandbalance.com/2010/05/never-forget-the-concept-of-lifetime-value/comment-page-1/#comment-26 Michael_N Wed, 19 May 2010 09:25:42 +0000 http://www.buildandbalance.com/?p=225#comment-26 Bianca, You make a good point. Why should I go back? I'm not just a one-time customer. Truth be told I called the manager of the OfficeDepot the next day to share the incident with her. She seemed to care, but there was no follow-up with me to say it would be any different next time. It's also not the first time they've messed up an order. I should probably take the hint. <br><br>As for WholeFoods I have an email address to write to with my story. I should probably give them a chance to make good on the promise made by the employee in question. Thanks for your comments. Bianca, You make a good point. Why should I go back? I'm not just a one-time customer. Truth be told I called the manager of the OfficeDepot the next day to share the incident with her. She seemed to care, but there was no follow-up with me to say it would be any different next time. It's also not the first time they've messed up an order. I should probably take the hint.

As for WholeFoods I have an email address to write to with my story. I should probably give them a chance to make good on the promise made by the employee in question. Thanks for your comments.

]]> By: Raja http://www.buildandbalance.com/2010/05/never-forget-the-concept-of-lifetime-value/comment-page-1/#comment-99 Raja Wed, 19 May 2010 03:56:00 +0000 http://www.buildandbalance.com/?p=225#comment-99 You make me think. I do feel that people at these kind of stores definitely have less personal touch than mom and pop stores, wherever those are now these days. There is no personal interest at stake! You make me think. I do feel that people at these kind of stores definitely have less personal touch than mom and pop stores, wherever those are now these days. There is no personal interest at stake!

]]> By: Bianca Kourk http://www.buildandbalance.com/2010/05/never-forget-the-concept-of-lifetime-value/comment-page-1/#comment-25 Bianca Kourk Wed, 19 May 2010 01:19:59 +0000 http://www.buildandbalance.com/?p=225#comment-25 These establishments need to learn a thing or two from Nordstrom! I definitely don't think you should go back to these stores to give them business. They obviously do not know how to appreciate their loyal and returning customers. Shame on them! These establishments need to learn a thing or two from Nordstrom! I definitely don't think you should go back to these stores to give them business. They obviously do not know how to appreciate their loyal and returning customers. Shame on them!

]]> By: Michael_N http://www.buildandbalance.com/2010/05/never-forget-the-concept-of-lifetime-value/comment-page-1/#comment-24 Michael_N Tue, 18 May 2010 04:47:33 +0000 http://www.buildandbalance.com/?p=225#comment-24 Glenn, I'm validated that you feel the same way. As for websites with online reviews on local stores, Yelp is the most popular one around here. Glenn, I'm validated that you feel the same way. As for websites with online reviews on local stores, Yelp is the most popular one around here.

]]> By: Glenn Smith http://www.buildandbalance.com/2010/05/never-forget-the-concept-of-lifetime-value/comment-page-1/#comment-23 Glenn Smith Tue, 18 May 2010 04:18:35 +0000 http://www.buildandbalance.com/?p=225#comment-23 Great question Michael. I know that when I have those types of experiences I don't want to go back. I wonder if there are any other reviews online about these stores? Great question Michael. I know that when I have those types of experiences I don't want to go back. I wonder if there are any other reviews online about these stores?

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